Our Terms & Conditions

Velox Payments offers a service facilitating international money transfers and foreign currency payments through our website, www.veloxpayments.com, and our mobile application (referred to as the "Service").

In these Terms and Conditions, all mentions of 'our,' 'us,' or 'we' pertain to Velox Payments, encompassing employees, directors, successors, affiliates, and assigns where applicable.

The terms 'you' or 'your' in these Terms and Conditions refer to the user of our Service, whether acting as Senders, Recipients, or visitors to our website or mobile application.

These Terms and Conditions govern both your use of the site and the Service we provide.

By using the Platform and Service, including accessing, browsing, or registering to use the Site, you unequivocally agree to be bound by these Terms and Conditions. Your continued compliance with these Terms is a condition of ongoing use.

If you do not agree to these Terms and Conditions, please refrain from accessing, registering, or using the Service.

We retain the right to amend these Terms and Conditions at any time by updating this page without prior notice. It is your responsibility to check the Terms and Conditions periodically for changes. If you object to any such changes, your sole recourse will be to cease using the Platform and the Service Your continued use of the Platform after such amendments are published constitutes your acceptance of the revised Terms and Conditions. Updated versions will override all previous iterations. Regularly check this page for any changes, as they are legally binding.

In these Terms, the following definitions apply:

• "Account" means a user account registered on the Platform that enables access to and use of the Service.
• "Applicable Law" means all laws, rules, regulations, regulatory guidance, and binding codes applicable to a party or the Service, including (as applicable) Canadian federal and provincial laws and the laws of the jurisdictions from which a Transaction is initiated or received.
• "Business Day" means a day other than a Saturday, Sunday, or public holiday in Ontario, Canada.
• "Chargeback" means a reversal of a payment initiated by a card scheme, financial institution, or payment service provider, including any dispute, retrieval request, reversal, or related fee.
• "Content" means any text, images, messages, files, data, or other materials submitted, uploaded, posted, transmitted, or otherwise made available through the Platform by you.
• "Customer Support" means Velox Payments' support channels described in Section 16 (Contact Us) or within the Platform.
• "Exchange Rate" means the rate used to convert one currency to another in connection with a Transaction, as displayed to you in the Platform at the time specified in these Terms.
• "Fees" means all fees, charges, margins, and other amounts payable to Velox Payments in connection with the Service, including Transaction fees, Wallet transfer fees, Chargeback fees, and any recovery or correction fees, as disclosed before you confirm a Transaction or otherwise notified to you.
• "FINTRAC" means the Financial Transactions and Reports Analysis Centre of Canada.
• "KYC/AML Requirements" means know-your-customer, anti-money laundering, counter-terrorist financing, sanctions screening, and related compliance obligations imposed by Applicable Law and any requirements of Velox Payments' banking and payment partners.
• "Payment Instrument" means a bank account, debit card, credit card, Wallet balance, or other payment method accepted by Velox Payments to fund a Transaction or pay Fees.
• "Personal Data" means information about an identifiable individual (including as defined under Applicable Law, such as "personal information" under Canadian privacy laws).
• "Platform" means Velox Payments' website(s), mobile application(s), and any related services, tools, and features through which the Service is provided.
• "Privacy Policy" means Velox Payments' privacy policy available at https://veloxpayments.com/privacy, as updated from time to time.
• "Prohibited Activity" means any activity prohibited under these Terms, including those described in Section 8 (Prohibited Activities and Content).
• "Recipient" means the intended recipient of a Transaction.
• "Sender" means the person who initiates a Transaction.
• "Sanctions" means any economic, financial, or trade sanctions laws, regulations, embargoes, or restrictive measures administered or enforced by Canada, the United States, the United Kingdom, the European Union, the United Nations, or any other relevant authority.
• "Service" means the remittance, money transfer, foreign exchange conversion (if applicable), Wallet features, and related services made available by Velox Payments through the Platform.
• "Transaction" means a money transfer, payment, Wallet transfer, or other transfer of funds initiated through the Service.
• "Transaction Amount" means the principal amount you instruct us to deliver to the Recipient (excluding Fees and other charges).
• "Transaction Request" means your request or instruction submitted through the Platform to initiate a Transaction.
• "User" means any person who accesses or uses the Platform or Service, including Senders and Recipients (where applicable).
• "Wallet" means any stored-value, balance, or wallet feature provided through the Platform, if made available in your jurisdiction and subject to Applicable Law.

3.1. Account Creation:

• In order to use Velox Payments, you must register for an account ("Account") on our apps and platforms ("Platforms"). During this process, you must provide accurate and truthful information as prompted.
• You affirm that: (a) all necessary registration information submitted is truthful and accurate; (b) you will uphold the accuracy of such information.
• If needed, you have the option to delete your Account at any time by following the instructions on the Site and Platforms.
• Velox Payments may suspend or terminate your Account in accordance with Section 13 (Termination).
• You may only create one Account. You cannot create or control multiple Accounts for yourself, whether directly or indirectly. Where we reasonably determine that multiple Accounts have been created or are being operated by or on behalf of the same individual or entity, we reserve the right, at our sole discretion, to suspend, merge, or terminate any or all such Accounts and/or restrict or refuse continued access to the Platforms without prior notice.

3.2. Account Responsibilities:

• You are responsible for maintaining the confidentiality of your Account login information and assume full responsibility for all activities under your Account.
• Promptly inform Velox Payments of any unauthorized or suspected unauthorized use of your Account or any breach of security through our Customer Support.
• Velox Payments holds no liability for any loss or damage resulting from your failure to comply with the outlined requirements.

3.3. Eligibility Criteria:

• As a Sender, you must be at least eighteen (18) years old and have the legal capacity to enter into binding contracts under applicable local laws. We may request proof of age or identity at any time.
• Recipients must also possess the legal capacity to enter into binding contracts under Applicable Law.
• You also represent, warrant, and agree that: you will use the Service only for lawful purposes and not for any prohibited Activity; you are not located in, under the control of, or a national or resident of any jurisdiction subject to comprehensive Sanctions that would make your use of the Service unlawful; and neither you nor (to your knowledge) your Recipient is a Sanctioned person or on a restricted/watchlist maintained by a governmental authority.

3.4. Authorization for Businesses:

• If you are acting on behalf of a business or other entity, you affirm that you have the authority to bind that business or entity to these Terms.
• The business or entity agrees to be fully bound by these terms when you use the Platform or Services on its behalf.

3.5. KYC/AML Verification:

• We may require you (and, where applicable, your Recipient) to complete identity verification, provide documents and information, and pass compliance checks at any time, including before allowing you to create an Account, initiate a Transaction, or withdraw or receive funds.
• If you do not provide required information promptly, or if we cannot verify you to our satisfaction, we may refuse, delay, suspend, reverse, or cancel any Transaction Request and/or suspend or terminate your Account.

4.1. Cash Transfers:

• Our application facilitates cash transfers among users.
• By utilizing this feature, you affirm that you have the authorization to initiate transfers and commit to using it exclusively for sending money to individuals or entities known and trusted by you.

4.2. Cross-Border Transfers:

• Users can send money from Canada and United Kingdom to several African countries, including but not limited to Nigeria and Kenya.
• Transfers to Nigeria are processed through bank accounts.
• Transfers to other African countries are processed through mobile money and bank transfers.

4.3. Naira-to-CAD and Naira-to-GBP Transfers:

• Currently, our services enable you hold Canadian Dollars (CAD), British Pounds (GBP) and Nigerian Naira (NGN) in your Velox Payments wallets.
• You can convert and send CAD and GBP; the recipient will receive NGN.
• Conversely, you can also convert and send NGN to recipients who will receive CAD or GBP, as the case may be.
• Velox Payments reserves the right to impose limits on transactions and adjust processing times.

4.4. Transaction Processing:

• We hold the discretion to accept or reject any transaction request at our sole discretion.
• Your submission of a transaction request constitutes an offer, which we may choose to accept or decline.
• In our absolute discretion, we may refuse or cancel a transaction request, imposing limits on transaction amounts on a per transaction or aggregate basis.
• This may apply to specific registration details or payment Instruments.
• Prompt notification will be provided for any refusal or cancellation of a transaction request.
• In such cases, we will refund the transaction amount, unless prohibited by law.

Additional transaction terms:

Without limiting the above:

• Finality and timing: Once you confirm a transaction request, it may not be possible to cancel it. If cancellation is possible, it may be subject to fees and/or bank or network rules.
• Compliance holds and reviews: We may delay, suspend, or place a hold on a transaction request or delivery to the recipient where we reasonably consider it necessary to comply with KYC/AML requirements, applicable law, or partner requirements, or to investigate suspected fraud, error, chargeback risk, or prohibited activity.
• Limits: We may impose and change limits on transaction amounts, wallet balances, frequency, corridors, payout methods, and supported payment Instruments.
• Recipient information: You are responsible for ensuring recipient details are complete and accurate. If you provide incorrect details, the transaction may be delayed, rejected, returned, or paid to the wrong recipient. We may attempt to assist recovery, but we do not guarantee recovery and may charge a reasonable recovery fee where permitted by applicable law.
• Third-party delays: Delivery times are estimates only and depend on third parties (banks, payout networks, mobile money providers, clearing systems, and regulators). We are not responsible for third-party delays or failures outside our reasonable control.

4.5. Notification of Unauthorized Activity:

• Promptly inform Velox Payments of any unauthorized use of your account, associated services, or related passwords, as well as any security breaches.
• You commit to assisting Velox Payments, as requested, in resolving or mitigating any security breaches linked to your account.

4.6. Customer Information:

• You commit to provide accurate, current, and complete customer information as requested by Velox Payments.
• You must notify Velox Payments promptly of any changes to customer information to maintain the accuracy and completeness of the information on record.
• Velox Payments will not be responsible for any loss arising out of your failure to do so.

4.7. Incorrect Information:

• In case of incorrect information provided with your payment order, Velox Payments will make reasonable efforts to recover the funds, potentially incurring a fee.
• However, recovery may not always be feasible, and Velox Payments will not be held liable in such instances.

5.1. Transaction Fees:

• By utilizing the Velox Payments app, you accept responsibility that we may charge fees for certain services provided through Velox Payments, such as wallet transfers.
• Payment and Fee Collection: All applicable fees will be transparently displayed and disclosed to you before completing the transaction.
• Modifications to Fees: We retain the right to modify transaction fees at any time. However, any alterations to fees will be communicated to you in advance.
• Fees and taxes: Unless we expressly state otherwise, Fees are exclusive of applicable taxes. You are responsible for all taxes (if any) related to your use of the Service.

5.2. Charges:

• In the event that a transaction you initiate results in Velox Payments incurring fees or charges, such as those related to chargebacks, you are obligated to reimburse Velox Payments for all such fees.
• To facilitate reimbursement, you grant Velox Payments authorization to access, charge, or debit funds from any of your designated Payment Instruments, including cases where, for example, your bank account has insufficient funds at the time of the transaction.
• Velox Payments assumes no responsibility for charges imposed by the Recipient's bank due to the receipt of funds into the Recipient's bank account.
• Detailed information on such charges should be obtained by directly contacting the Recipient's bank.
• Additionally, Velox Payments bears no responsibility for any fees or charges incurred by you when using a specific Payment Instrument to fund a transaction.
• These charges may include, but are not limited to, unauthorized overdraft fees imposed by banks for insufficient funds or "cash advance" fees and additional interest levied by credit card providers if they categorize the Service as a cash transaction rather than a purchase transaction.
• It is crucial to be aware of and manage any potential fees associated with the chosen Payment Instrument.

5.3. Chargebacks and disputes:

• If a Chargeback, reversal, or dispute occurs in connection with a Transaction funded by your Payment Instrument, you remain responsible for the Transaction Amount, any Fees, and any Chargeback-related costs unless prohibited by Applicable Law.
• We may (a) debit your Wallet or any Payment Instrument you have on file; (b) set off amounts owed against amounts otherwise payable to you; and/or (c) suspend your Account until the matter is resolved.

5.4. Negative balances:

• If your Account or Wallet shows a negative balance (including due to Chargebacks, reversals, refunds, fees, corrections, or returned transfers), you must promptly repay the negative balance.
• We may recover the negative balance by debiting your Wallet, charging a Payment Instrument, using set-off, and/or engaging a collections process where permitted by Applicable Law.

5.5. Interest:

• You are not entitled to any interest during the period in which the funds for remittance are with the Bank, pending remittance, or in the process of remittance, or for any other duration.
• Velox Payments reserves the right, at any time and at its sole discretion, to restrict the amount to be transferred, either on a per-transaction basis or on an aggregated basis.

5.6. Intermediary Bank Fees:

• There may be occasions when intermediary bank fees apply.
• In such instances, Velox Payments reserves the right to decline covering these fees.
• Velox Payments is not responsible for covering fees imposed by the Recipient's bank.
• Velox Payments is not responsible for delays caused by third-party financial institutions, compliance checks, or regulatory requirements.

5.7. No split payments:

• Unless expressly supported by the Platform, you may not split or structure Transactions to avoid limits, Fees, reporting thresholds, or KYC/AML Requirements.

7.1. Loyalty Program:

• The Loyalty Program allows you to earn points based on your transaction activity.
• Points are awarded automatically based on qualifying transactions.
• We reserve the right to determine the value of points, the criteria for earning points, and the rewards associated with accumulated points.
• We may modify the terms of the Loyalty Program at any time, including but not limited to adjusting the number of points earned per transaction, implementing caps on the number of points you can earn within a specified period, and defining specific transactions or circumstances where reduced points will be awarded.
• Velox Payments reserve the right to suspend or terminate your participation in the Loyalty Program if fraudulent activity or misuse is detected.

7.2. Referral Programs:

• Upon the verification of your Account, you can participate in our Referral Program by sharing your unique referral code with new users.
• You will receive your reward when a referred user signs up using your referral code and completes a transaction that fulfils the prevailing approved transfer amount requirement.
• Referral rewards will be credited directly and automatically to your Velox wallet.
• This Referral Program is subject to change, including reward value modifications, eligibility requirements, and payout structures, at our discretion.
• Velox Payments reserve the right to suspend referral rewards in cases of suspected abuse, fraud, or violation of our terms.
• We may withhold, reverse, or adjust any reward where we reasonably suspect fraud, abuse, error, Chargeback activity, or breach of these Terms.

The foreign exchange conversion rate displayed in the Service corresponds to the rate applicable on the specific day and time of currency conversion transactions. These rates are subject to periodic fluctuations in line with international exchange rate markets.

Each instance of using the Service for money transfers involves the provision of the exchange rate and associated fees before completing the transaction. Upon transaction initiation, we commit to transferring the Transaction Amount to the Recipient at the rate specified during the Service. The total amount, encompassing Transaction Amount, Service Fee, and other charges, is transparently presented before confirming the transaction, with this step being entirely optional.

FX rate timing and lock:

The Exchange Rate may be locked only at the time and for the duration expressly indicated in the Platform. If a Transaction Request is delayed, rejected, returned, or cancelled (including for compliance reasons or third-party failures), you acknowledge that the Exchange Rate available for any reprocessing may differ.

Our Services are not intended for currency trading, and if utilized for such purposes, it constitutes a violation of these Terms and Conditions. In such instances, we reserve the right to cancel transfers and suspend or terminate your account without notice and at any time without liability.

8.1. Illegal and Fraudulent Activities:

• You are prohibited from using Velox Payments for any illegal or fraudulent activities, including money laundering or financing terrorism.
• Sending money through the app to individuals on government watchlists or restricted lists is strictly forbidden.

8.2. Content Submission Guidelines:

• Various open communication tools are provided on our website, such as blog comments, public chat, forums, etc.
• Users are personally responsible for using these tools ethically and responsibly.
• Content uploaded, posted, or shared through these tools must not be illegal, threatening, defamatory, abusive, deceptive, or contain inappropriate language.
• It should not infringe on intellectual property rights, contain unauthorized advertising, or impersonate any person or entity.

8.3. Content Monitoring and Removal:

• We do not pre-screen or monitor user-generated content but reserve the right to remove any content that violates this Terms and Conditions.
• Content deemed offensive, harmful, objectionable, inaccurate, or infringing on third-party rights may be removed at our discretion.
• We are not responsible for any delay or failure in content removal, and your consent to removal is implied if you post content we choose to remove.

8.4. Service Access Restrictions:

We reserve the right to prohibit your use of the Service or halt requested Remittances if inaccurate or incomplete information is provided during registration or when requesting a Remittance. Inaccurate or incomplete information may lead to errors in your Remittance or restrict your access to the Service. By agreeing to this Terms and Conditions, you acknowledge and accept these guidelines, and consent to the actions outlined for non-compliance.

You must not (and must not attempt to):

• use the Service to violate Sanctions or facilitate dealings with sanctioned persons or jurisdictions;
• use the Service for prohibited or restricted goods/services, illegal gambling, scams, or any deceptive practice;
• provide false, misleading, or incomplete information to us, our partners, or within the Platform;
• interfere with or disrupt the Platform (including by introducing malware or attempting unauthorized access);
• use the Platform to build or benchmark a competing service or to scrape data; or
• permit any third party to use your Account or Payment Instrument without authorization.

9.1. License:

Subject to these Terms, Velox Payments grants you a non-transferable, non-exclusive, revocable, limited license to use and access the Site solely for your personal, non-commercial use.

9.2. Usage Limitation and Conditions:

The rights granted to you are subject to the following restrictions:

• (a) you shall not commercially exploit the Site, whether in whole or in part, or any content displayed on the Site;
• (b) you shall not modify, make derivative works of, disassemble, reverse compile, or reverse engineer any part of the Site;
• (c) you shall not use the Site to build a similar or competitive website, product, or service; and
• (d) except as expressly stated herein, no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means.
• Any future release, update, or addition to Site functionality shall be subject to these Terms.
• All copyright and other proprietary notices on the Site must be retained on all copies.

9.3. Site Alterations and Discontinuation:

Velox Payments reserves the right to modify, suspend, or discontinue the Site (in whole or in part) with or without notice. Velox Payments will not be liable for any modification, suspension, or discontinuation of the Site.

9.4. Support or Maintenance Disclaimer:

You acknowledge and agree that Velox Payments has no obligation to provide support or maintenance in connection with the Site.

9.5. Intellectual Property Ownership:

The Velox Payments website, Velox Payments Service, and all associated intellectual property, including copyrights, patents, database rights, trademarks, service marks, and other rights inherent in the design, layout, processes, functions, data, and content of our website and mobile application, are the exclusive property of Velox Payments. We grant you permission to utilize these materials solely for the purpose of accessing and utilizing the Service in alignment with the provisions outlined in these Terms and Conditions.

9.6. Additional Terms:

You may view, download for caching purposes only, and print pages from the website, provided that:

• (a) you must not republish material from this website or store it in any public or private electronic retrieval system; and
• (b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit the website or its material for a commercial purpose without express written consent.

10.1. Data Control:

Velox Payments collects, uses, discloses, and otherwise processes Personal Data to provide the Service, operate the Platform, comply with KYC/AML Requirements (including FINTRAC obligations), prevent fraud, and meet other legal obligations. We process Personal Data in accordance with our Privacy Policy and Applicable Law.

10.2. Privacy Policy:

To safeguard your privacy, we have established a dedicated Privacy Policy that thoroughly outlines how we collect, manage, process, secure, and store your private information. This Privacy Policy is an integral part of this Terms and Conditions and can be found [here].

10.3. Data Retention:

We retain Personal Data and Transaction records for as long as reasonably necessary to (a) provide the Service; (b) comply with applicable Law, including KYC/AML requirements and recordkeeping; (c) resolve disputes; (d) enforce these Terms; and (e) prevent fraud and misuse. Retention periods may vary depending on the type of information and legal requirements.

10.4. Data Destruction:

Velox Payment retains customer information and, data, and User Content submitted through the Application for as long as necessary to fulfil the purposes for which it was collected, including providing services, complying with legal, regulatory, tax, accounting, and reporting obligations, and resolving disputes. Upon expiry of the applicable retention period, Velox Payment will securely destroy, delete, or archive such data in accordance with internal policies and applicable law. Where retention is required by law or regulation, Velox Payment may continue to hold such data for the period prescribed by applicable law. Velox Payments, at its discretion, may archive or delete data, taking reasonable efforts for removal. At the end of applicable retention periods, we will securely delete, destroy, or anonymize Personal Data, or otherwise dispose of it in accordance with our internal policies and Applicable Law.

10.5. Disclosures:

Upon request, we will provide legally required disclosures, including this Agreement, in a form enabling accessible storage for future reference through our website, your Account, or by email. Contact details for such requests are outlined in Section 17.

10.6. Litigation Hold:

In the event we are served with any subpoena or request for documents or becomes aware of a governmental investigation or audit concerning us or a client thereof, or the commencement of any litigation against or concerning Velox Payment or a client thereof, any further disposal of documents shall be suspended until shall time such time as Velox Payment, with the advice of counsel, determines otherwise. Velox Payment shall take such steps as is necessary to promptly inform all staff of any suspension in the further disposal of documents.

10.7. Cross-border processing:

Your Personal Data may be processed, stored, and accessed in Canada and in other jurisdictions where we or our service providers operate. These jurisdictions may have different data protection laws than your jurisdiction. We take reasonable steps to ensure appropriate safeguards are in place consistent with Applicable Law.

10.8. Compelled disclosure:

We may disclose information (including Personal Data and Transaction information) if we reasonably believe disclosure is required by Applicable Law, court order, subpoena, regulator request, law enforcement request, payment network rules, or to protect the rights, property, or safety of Velox Payments, Users, or the public. Where legally permitted, we will take reasonable steps to notify you of compelled disclosure.

10.9. Security:

You are responsible for maintaining the security of your Account credentials and device. We implement administrative, technical, and physical safeguards designed to protect Personal Data; however, no system is completely secure.

11.1. Platform Content:

Responsibility for interactions with other Users lies solely with you. While we retain the right to monitor disputes between you and other Users, we assume no liability for such interactions or Users' actions or inactions.

11.2. Your Content:

Velox Payments is committed to an excellent customer experience. Contact our Customer Support Team if expectations are not met. Details are in Section 17. The team will promptly address concerns. If the response is unsatisfactory, contact our Customer Support Team via email at support@veloxpayments.com. They will investigate and respond within 15 days, or provide an explanation and deadline, not exceeding 35 days, if delayed.

11.3. Arbitration Agreement:

Any disputes arising under or in connection with the validity, interpretation and performance of this Terms and Conditions that cannot be resolved amicably by the parties through negotiation within 30 (thirty) days shall be resolved by Arbitration in accordance with the UNCITRAL Arbitration Rules as follows:

• The appointing authority shall be the Lagos Chamber of Commerce International Arbitration Centre Court of Arbitration ("LACIAC Court"), who shall appoint the tribunal after affording and taking into consideration the Parties' representations on the characteristics of the intended tribunal (including on number of arbitrators, budget, cost and complexity). The Parties agree that this decision shall not be subject to review, save on permissible grounds under the UNCITRAL Arbitration Rules.
• The arbitral tribunal shall comprise of a sole arbitrator, unless the appointing authority decides otherwise.
• The language to be used in the arbitral proceedings shall be English.
• The place of Arbitration shall be Lagos, Nigeria.
• Each Party shall bear its cost in connection with the Arbitration and the arbitrator's fees shall be split equally between both parties.
• Nothing in this clause shall prevent a Party from seeking interim relief from a court of competent jurisdiction.

11.4. Waiver of Jury Trial:

EACH PARTY HEREBY WAIVES ITS CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, INSTEAD ELECTING THAT ALL CLAIMS AND DISPUTES SHALL BE RESOLVED BY ARBITRATION UNDER THIS ARBITRATION AGREEMENT.

11.5. Waiver of Class Action:

All claims and disputes within the scope of this Terms and Conditions must be arbitrated or litigated on an individual basis and not on a class basis. Claims of more than one customer or user cannot be arbitrated or litigated jointly or consolidated with those of any other customer or user.

11.6. Confidentiality:

All arbitration proceedings shall be strictly confidential unless required by law. Parties may submit necessary information to enforce the Agreement, an arbitration award, or seek injunctive or equitable relief.

11.7. Electronic Communications:

Communications between you and Velox Payments via the Site, email, or other electronic means are accepted. You consent to receive communications electronically.

To the maximum extent permitted by law, in no event shall Velox Payments (or our suppliers) be liable to you or any third party for any lost profits, lost data, costs of procurement of substitute products, or any indirect, consequential, exemplary, incidental, special or punitive damages arising from or relating to these terms or your use of, or inability to use, the site, even if Velox Payments has been advised of the possibility of such damages.

Access to, and use of, the site is at your own discretion and risk, and you will be solely responsible for any damage to your device or computer system, or loss of data resulting therefrom.

To the maximum extent permitted by law, notwithstanding anything to the contrary contained herein, our liability to you for any damages arising from or related to this agreement (for any cause whatsoever and regardless of the form of the action), will at all times be limited to a maximum of fifty US dollars (US $50). The existence of more than one claim will not enlarge this limit. You agree that our suppliers will have no liability of any kind arising from or relating to this agreement.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you.

You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our Services with or without notice and for any reason, including, without limitation, breach of this Terms and Conditions, and non-payment of any fees. Any suspected illegal, fraudulent, or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities.

Upon suspension or termination, your right to use the Services we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any registration information.

Velox Payments reserves the right to revise these Terms and Conditions as needed, including but not limited to compliance with legal requirements, responding to changing market conditions, or fulfilling evolving business needs.

Any modifications to the Terms will be communicated to you in writing, either via email or through notices on our website or mobile application, along with the specified Effective Date for these changes to take effect.

In the case of significant alterations to the Terms and Conditions, Velox Payments will provide you with a 30-day notice. Your continued use of the Service post-Effective Date indicates your acceptance of the amended Terms and Conditions.

While changes typically govern your use of the Service after the Effective Date, they may also be applicable to transactions or prior usage initiated before the Effective Date, if required by law. It is recommended to review any updates to ensure ongoing compliance with the Terms and Conditions.

The information presented in our Service, on our website, or mobile application does not constitute financial or investment advice. Nothing in the provided information establishes a fiduciary, financial, or advisory relationship between Velox Payments and you or any other third party.

We disclaim any liability for losses or damages resulting from your actions or inactions based on the information in our publications. You acknowledge that you use our provided information at your own risk.

Our publications are intended for informational and educational purposes only and do not offer investment advice.

The information in our publications should not be construed as an offer or recommendation to buy or sell securities, nor as a solicitation for such transactions. Our publications do not endorse any specific investment strategy.

Any comments or statements made are not a recommendation for any particular course of action and should not be considered as investment advice.

These Terms shall be governed by and construed in accordance with the laws of Canada without giving effect to any principles of conflicts of law.

If you have any questions about these Terms, please contact us at:

• Email: compliance@veloxpayments.com
• Canada: +1 (365) 799-9024
• UK: +44 333 188 6313
• 33 Booker Dr, Ajax, Ontario, Canada, L1Z0H4
• Registered with FINTRAC number M22769793

Thank you for using Velox Payments!