Privacy Policy

Welcome to our top-notch money transfer service, where your privacy is our priority!

Our Privacy Policy is your guide to how we handle your personal data. We've simplified the details, outlining the information we collect, why we collect it, and the robust measures in place to protect it.

This notice empowers you with insights into your rights and how to exercise them. Your data is personal, and so is our commitment to providing you with a seamless and secure experience. Trust us to deliver outstanding service while safeguarding your privacy. Explore our Privacy Policy for a clear and confident understanding of our approach.

Velox Payments Limited is a money remittance company that makes it easy to stay in touch with family and friends, to increase the level of financial connectivity for the African diaspora, with a focus on serving customers from the United Kingdom and Canada to African countries, including Nigeria, Kenya, Tanzania, Senegal, Ivory Coast Ghana, etc ("supported African Countries") and vice versa.

This privacy policy governs the collection of information through our services, applicable to all current and former users of Velox, including yourself. The term "Services" encompasses products, features, technologies, or functions, and all associated websites, applications, and services provided by Velox. Even after you cease to be our customer, we may continue to utilize your information as outlined in this policy.

In this policy, the term "personal information" refers to data associated with a specific person that can be used to identify them. We do not classify personal information to include data that has been aggregated and/or anonymized to the extent that it no longer identifies a specific user.

This policy is designed for Velox users and covers the usage of information in connection with your Velox account.

When you create a Velox account, we might gather the subsequent information from you:

• Personal identification details such as name, date of birth, email, address, and phone number
• Supplementary identification particulars, including government-issued identity documents, taxpayer identification number or national insurance number, and employment details
• Financial data, which may involve income/wealth verification documents or bank account statements
• Information related to your browser, IP address, location, and device
• Behavioural data on our website, covering pages viewed, links clicked, keystrokes, and actions taken, including copy/paste functions
• Demographic information
• Transaction details, encompassing information about the use of Services, types of Services requested, dates and times of such requests, payment methods, sender and recipient names, and similar details
• Transaction data to track transactions and allocate points for our loyalty program
• Location data, including User location searches
• Communication data, such as messages, comments, or file transmissions
• Information about your internet connection, the equipment used to access our Resources, and usage details
• Data from your personal calendar
• Additional information deemed necessary by the Company (at its discretion) to verify a User's identity, which may include utility bills as proof of residency, for example
• Aggregated Data such as statistical or demographic data for any purpose

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with a loan). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

Our Services are not intended for individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will expeditiously delete the information, unless legal obligations require us to retain such data. If you suspect that we may possess any information pertaining to a child under 18, kindly reach out to us at compliance@veloxpayments.com

Velox Payments acquires user data through various means, including:

• Users directly providing information to the Company
• Collection and processing of data when Users register online or make a purchase of any of our products or services
• Voluntary participation in a customer survey or provide feedback through message boards or email
• Access to the Site through browser cookies
• Download or utilize the Application
• Contribute content to the Site, such as reviews, messages, or comments
• Enable access to the location tracking functionality of their device
• Direct interactions such as filling out forms or corresponding with us by post, phone, email or otherwise
• Automated technologies or interactions such as cookies and other similar technologies
• Third parties or publicly available sources such as analytics providers like Google and public sources

We require a valid legal basis to utilize your data, and this legal basis falls into one of the following categories:

• We use your data to fulfill our contractual obligations and agreements with you, as it is essential for providing our services
• In compliance with legal requirements, we collect and store specific data about you to meet legal obligations, such as those against money laundering
• Your data may be collected and used, or shared with other organizations, based on legitimate interests
• We collect your data with your explicit consent, which happens when you use the Velox Payments website or app, or when you actively agree for us to use your personal data in a specific manner
• We collect and process your transaction data to improve user experience, including offering rewards through our loyalty and referral programs

Velox Payments gathers information from Users, including personal data to:

• Provide the Services as well as any customer support you request
• Process transactions and send notices about your transactions
• Resolve disputes, collect fees, and troubleshoot problems
• Prevent potentially fraudulent, prohibited, or illegal activities, and enforce our User Agreement through the use of our risk and fraud tools
• Create an account connection between your Velox Payments account and a third-party account or platform
• Customize, personalize, measure, and improve our Services and the content of our website
• Track and allocate loyalty points and referral rewards
• Enhance the security of the Services with Geolocation Information and provide location-specific options, functionality, offers, advertising, search results, or other location-specific content
• Send you updates about new products and services that we are offering to customers
• Compare information for accuracy and verify it with third parties
• Perform duties as required by law

The Company prioritizes the security of your personal data, employing physical, electronic, and administrative measures to safeguard it from accidental loss and unauthorized access, use, alteration, and disclosure. Information provided by Users is stored behind firewalls on secure servers, with any payment transactions encrypted using SSL technology.

User responsibility is integral to data safety; each User is accountable for maintaining the confidentiality of their password and is advised not to share it.

The Company securely stores User data on servers leased from a reputable third-party hosting service in Canada. While efforts are made to protect personal data, the Company cannot guarantee the complete security of information transmitted via the Internet, and transmission is at each User's risk. The Company is not liable for circumvention of privacy settings or security measures on the Resources.

The Company may process, store, and transfer Users' personal data internationally, subject to different privacy laws. In such cases, the laws of the foreign country may grant access to a User's personal data by local governments, courts, law enforcement, or regulatory agencies.

We may share your personal data with the parties set out below:

• Service providers acting as processors based in the supported African Countries who provide financial services
• Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the supported African Countries who provide consultancy, banking, legal, insurance and accounting services
• Regulators and other authorities based in the supported African Countries who require reporting of processing activities in certain circumstances
• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets

Data Sharing Circumstances:

• Certain products, services, and features of the Company require data sharing with other Users or at a User's request
• User-submitted questions or comments on public forums like social media pages may be viewable by the public, including any personal data included
• Information is shared with the registered User account owner if an account is operated by someone else
• Data is shared with subsidiaries and affiliates to support service provision and data processing
• The Company shares data with various entities, including payment processors, identity verification providers, cloud storage providers, marketing partners, research firms, consultants, lawyers, accountants, insurance and financing partners
• The Company may share personal data if required by applicable law, regulation, legal process, or governmental request

The Company may send Users information about its products and services, always with the User's consent. Users can provide consent for marketing and promotional communication during Service enrolment per the User Agreement. If you have agreed to receive such materials, you can opt out later, retaining the right to stop the Company from contacting you for marketing purposes at any time.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Why does the Company retain user data?

The Company holds user profile, transaction, and other personal data for the duration of a user's account. This is done as long as necessary to fulfil the purposes for which the data was collected, including legal, accounting, or reporting requirements.

Are there exceptions to data retention?

The Company may retain information for safety, security, and fraud prevention, especially if an account is deactivated due to unsafe behaviour or security incidents. This prevents the user from opening a new account in the future.

Can users request deletion of their account?

Yes, users can request the deletion of their account at any time. The Company deletes data not required for regulatory, tax, insurance, litigation, or legal requirements. Some data, like location, device, and usage data, may be retained for a minimum of 7 years for these purposes.

Are there circumstances where deletion may be challenging?

Yes, in certain circumstances like outstanding credits or unresolved claims, the Company may be unable to delete an account. However, once the issue is resolved, the account is deleted as described.

Can users revise or update their information?

Absolutely. Users can contact us if they wish to remove, amend, or update information in line with our Policy and applicable legislative and regulatory requirements.

What happens to anonymized data?

Under some circumstances, the Company may anonymize users' personal information, making it no longer associated with a specific user. The Company reserves the right to use this anonymous and de-identified data for legitimate business purposes without further notice or consent from the user.

• Being Informed: You have the right to know how we use your data, and this Privacy Policy is here to explain it clearly
• Accessing Your Data: You can ask for a copy of all the data we have about you through a DSAR (Data Subject Access Request), but there are some limitations for privacy and legal reasons
• Correcting Inaccuracies: If you believe your data is incorrect or incomplete, let us know, and we'll make the necessary corrections after verification
• Deleting Your Data: You can request the deletion of your personal data under certain circumstances, though legal requirements might prevent complete erasure
• Opting Out of Marketing: Adjust your Communication Channels in your Settings to stop us from processing your data for marketing purposes
• Objecting to Processing for Legitimate Interests: If we're using your data for 'legitimate interests,' you can object. However, if there's an overriding legal reason, we may not comply
• Restricting Data Usage: Ask us to suspend using your data for reasons like accuracy verification or retaining it for a legal claim
• Data Transfer: If regulations allow, we'll provide your personal information in a readable format upon request
• Withdrawing Consent: You can withdraw your consent anytime

To exercise any of these rights:

Please contact our DPO by sending an email to compliance@veloxpayments.com. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

Response time:

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

• You have the right to request a copy of all the information we hold about you and to ask us to correct any inaccurate personal information concerning you
• You have the right to ask us to delete your information, to stop processing it or to restrict our processing of it
• Where you have given consent, you have the right to withdraw it at any time
• You have the right not to be subjected to automated processing of your data in a way which will have a material impact on you
• You have the right to make a complaint to the Information Commissioner's Office – the supervisory authority that handles data protection law in the UK

Contact the Information Commissioner's Office:

• https://ico.org.uk/make-a-complaint/
• Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
• Email: icocasework@ico.org.uk
• Telephone: 0303 123 1113 (local rate) or 01625 545 745 (national rate)

• You have the right to ask us to correct any inaccurate personal information concerning you
• You have the right to ask us to make sure your data is complete
• You have the right to access your personal information, however, there may be some instances where we can't do this
• Where you have provided your consent for any processes, you have the right to withdraw your consent at any time
• You have the right to make a complaint to the Privacy Commissioner – the supervisory authority that handles data protection law in Canada

Contact the Office of the Privacy Commissioner of Canada:

• 30 Victoria Street, Gatineau, Quebec J8X 0A8
• Telephone: (819) 994-5444

We take every reasonable step to ensure that your personal information is only retained for as long as it is required for the purposes set out in this Policy. We will only keep the information we collect about you for as long as required for the purposes set out above, or as required to comply with any legal or regulatory obligations to which we are subject.

In general, unless applicable law requires a longer retention period, we will keep our records for as long as you are our Customer and for 7 years after the end of your relationship with us.

For more details of the retention periods we apply to your personal information please contact compliance@veloxpayments.com

This website employs cookies to enhance your experience. We personalize content and ads, offer social media features, and analyse traffic. Information about your site usage is shared with our social media, advertising, and analytics partners, who may combine it with data you've provided or collected from their services.

• Cookies are small text files that optimize website efficiency
• Per legal requirements, we may store strictly necessary cookies on your device
• For other cookie types, your permission is required
• We may allow third parties to provide audience measurement and analytics services
• Third parties serve advertisements on our behalf across the Internet and track/report on their performance
• You can configure your browser to reject or remove cookies
• Disabling cookies may affect certain Site features

In our commitment to enhancement, this Privacy Policy may be periodically updated as the Services progress. Revised versions will be posted on the website and the Velox app.

In the event of significant alterations to personal information usage, we will notify you through announcements on our mobile application, website, or via email. It is your responsibility to regularly review this privacy policy, as users are obliged to adhere to any changes posted after their initial use of the Services.

If you have any questions or concerns about how we use your information or want to exercise your rights, you can contact us at:

• Email: compliance@veloxpayments.com
• Phone: 647-9097-294
• 33 Booker Dr, Ajax, Toronto, Ontario, L1Z0H4, Canada
• Registered with FINTRAC number M22769793