Velox Payments | Privacy Policy Full

Welcome to our top-notch money transfer service, where your privacy is our priority!

Our Privacy Policy is your guide to how we handle your personal data. We've simplified the details, outlining the information we collect, why we collect it, and the robust measures in place to protect it.

This notice empowers you with insights into your rights and how to exercise them. Your data is personal, and so is our commitment to providing you with a seamless and secure experience. Trust us to deliver outstanding service while safeguarding your privacy. Explore our Privacy Policy for a clear and confident understanding of our approach.

1. Who Are We?

Velox Payments Limited is a money remittance company that makes it easy to stay in touch with family and friends, to increase the level of financial connectivity for the African diaspora, with a focus on serving customers from the United Kingdom and Canada to African countries, including Nigeria, Kenya, Tanzania, Senegal, Ivory Coast Ghana, etc (“supported African Countries”) and vice versa.

2. What Does Our Privacy Policy Cover

This privacy policy governs the collection of information through our services, applicable to all current and former users of Velox, including yourself. The term "Services" encompasses products, features, technologies, or functions, and all associated websites, applications, and services provided by Velox. Even after you cease to be our customer, we may continue to utilize your information as outlined in this policy.

In this policy, the term "personal information" refers to data associated with a specific person that can be used to identify them. We do not classify personal information to include data that has been aggregated and/or anonymized to the extent that it no longer identifies a specific user.

This policy is designed for Velox users and covers the usage of information in connection with your Velox account.

3. What Data Do We Collect from users

When you create a Velox account, we might gather the subsequent information from you:

Personal identification details such as name, date of birth, email, address, and phone number;
Supplementary identification particulars, including government-issued identity documents, taxpayer identification number or national insurance number, and employment details;
Financial data, which may involve income/wealth verification documents or bank account statements;
Information related to your browser, IP address, location, and device;
Behavioural data on our website, covering pages viewed, links clicked, keystrokes, and actions taken, including copy/paste functions;
Demographic information;
Transaction details, encompassing information about the use of Services, types of Services requested, dates and times of such requests, payment methods, sender and recipient names, and similar details;
Transaction data to track transactions and allocate points for our loyalty program.
Location data, including User location searches;
Communication data, such as messages, comments, or file transmissions;
Information about your internet connection, the equipment used to access our Resources, and usage details;
Data from your personal calendar;
Additional information deemed necessary by the Company (at its discretion) to verify a User's identity, which may include utility bills as proof of residency, for example.
Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any Sensitive Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with a loan). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

4. Data Collection regarding children

Our Services are not intended for individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will expeditiously delete the information, unless legal obligations require us to retain such data. If you suspect that we may possess any information pertaining to a child under 18, kindly reach out to us at compliance@veloxpayments.com

5. What Methods Do We Employ for Data Collection?

Velox Payments acquires user data through various means, including:

Users directly providing information to the Company.
Collection and processing of data, which may include personal data, when Users:
- Register online or make a purchase of any of our products or services.
- Voluntarily participate in a customer survey or provide feedback through message boards or email.
- Access the Site through browser cookies.
- Download or utilize the Application.
- Contribute content to the Site, such as reviews, messages, or comments.
- Enable access to the location tracking functionality of their device, whether the Site or Application is in the foreground (open and on-screen) or background (open but not on-screen). Note that certain functionality may be impacted when location data is turned off.
- Direct interactions. You may give us your Identity, Contact and Financial Data by filling out forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
  apply for our products or services;
  create an account on our website;
  subscribe to our newsletters;
  request marketing to be sent to you;
  enter a competition, promotion or survey; or
  give us feedback or contact us.
- Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.
- Third parties or publicly available sources. We may also receive and use personal data about you from various third parties e.g., analytics providers such as Google and public sources.

6. Why do we collect data?

We require a valid legal basis to utilize your data, and this legal basis falls into one of the following categories:

We use your data to fulfill our contractual obligations and agreements with you, as it is essential for providing our services.
In compliance with legal requirements, we collect and store specific data about you to meet legal obligations, such as those against money laundering.
Your data may be collected and used, or shared with other organizations, based on legitimate interests. This is done when there is a reasonable and legitimate reason, taking into consideration your right to privacy. For instance, if you request a new card, we may need to share your data with the partner providing the service.
We collect your data with your explicit consent, which happens when you use the Velox Payments website or app, or when you actively agree for us to use your personal data in a specific manner.
We collect and process your transaction data to improve user experience, including offering rewards through our loyalty and referral programs.

These are the sole grounds on which we rely for the utilization of your personal data. Additionally, we have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity

Lawful basis for processing including basis of legitimate interest

To provide products and services which you have requested, and to conduct business with you (for example, to register you as a new customer, to process your application, to manage your account, to tell you about important changes to our services, to process and to respond to your enquiries, complaints and issues) and to keep updated and bring together and improve records.

Performance of a contract with you

For security, credit, identification and verification purposes.

Comply with a legal obligation (e.g., compliance with our Anti-Money Laundering and Know Your Customer obligations).

To detect, investigate, prevent and prosecute criminal activity and to meet our regulatory, legal and compliance obligations (including performing regulatory and prudential compliance checks on an ongoing basis, account and transaction monitoring, checks for sanctions and politically-exposed persons, and transaction and tax reporting. Also making disclosures to, co-operating with, and complying with requests from: public authorities, regulators, courts of law, tax authorities, governmental bodies or law enforcement agencies, and investigating and preventing fraud, terrorism and other crime).

Comply with a legal obligation
Legitimate interests (ensuring effective compliance in all relevant jurisdictions, protecting our customers, maintaining a good relationship with law enforcement, regulators and other relevant authorities. We also consider that we have a legitimate interest in protecting our legal rights.)

To improve customer service, and to decide if a product or service is suitable for your needs.

Legitimate interests (we consider that we have a legitimate interest in providing quality customer service, as this allows us to maintain good client relationships and to deal with queries and complaints effectively. We also consider that we have a legitimate interest in ensuring that we provide our customers with appropriate products and services, to ensure both appropriate risk management and good client relationship management.

To provide you with the appropriate level of service, to accommodate your specific individuals needs and treat you fairly based on any vulnerability you may have, whether you have told us or we believe necessary to record, to improve customer service and ensure equality of treatment, protect vulnerable customers or safeguard your economic wellbeing.

Consent
Public Interest
Vital Interest
Legitimate interests (we consider that we have a legitimate interest in providing quality customer service, as this allows us to maintain good client relationships and to deal with queries and complaints effectively).

To carry out operational and administrative functions (e.g. to maintain our own accounts and records, to operate information technology systems, to carry out billing-related and payments administration, to maintain stocks and shares registers).

Comply with a legal obligation (to maintain certain statutory records)
Legitimate interests (we consider that we have a legitimate interest in running our business efficiently).

To share relevant information in respect of a prospective sale of the Company, or any of its subsidiaries, or any part of its or their business.

Comply with a legal obligation
Legitimate interests (we consider that we have a legitimate interest in complying with due diligence requirements and being efficient in how we run the business).

To manage, support and provide training to our staff.

Legitimate interests (we consider that we have a legitimate interest in managing, supporting and providing training to our staff).

Marketing: To tell you about other The Companies products, services and facilities that may interest you (by post, email, phone or text, in accordance with your preferences).

Consent
Legitimate interests (we have a legitimate interest in making our customers aware of our other services and offerings).

We may share some personal data (for example, your email address), in a secure format, with our advertising partners and social media companies, so that they can display the most relevant messages to you and others about our products and services. This includes instructing these companies not to show adverts to our existing customers. If you do not want us to share your personal data with our advertising partners or social media companies for this purpose, you can tell us not to.

Legitimate interests (we consider that it is in our legitimate interests to give you information about our products and services that you or others may be interested in).

To evaluate the effectiveness of marketing and for research, training and statistical analysis with the aim of improving services.

Legitimate interests (we consider that we have a legitimate interest in improving our products, services and operations).

To help us to improve our products, services and operations, including market research, analysis of customer preferences, transactions and market trends, evaluating proposed products, testing new systems and upgrading existing systems.

Legitimate interests (we consider that we have a legitimate interest in improving our products, services and operations).

To track and allocate loyalty points and referral rewards

Legitimate Interests (we consider that we have a legitimate interest to improve user experience and reward users)

To manage our business and to protect and enforce our rights, including assessing, monitoring and managing financial, reputational and other risk, conducting audits, liaising with regulators and law enforcement, and to establish, enforce and defend against legal claims).

Comply with a legal obligation
Legitimate interests (we consider that we have a legitimate interest in prudently managing our business and in protecting and enforcing our rights).

To be able to work with other companies that provide services to us and our customers.

Performance of a contract with you

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or we have provided products or services to you and you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase or other transactions.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

7. How we use the personal information we collect?

Velox Payments gathers information from Users, including personal data to:

Provide the Services as well as any customer support you request.
Process transactions and send notices about your transactions.
Resolve disputes, collect fees, and troubleshoot problems.
Prevent potentially fraudulent, prohibited, or illegal activities, and enforce our User Agreement through the use of our risk and fraud tools, which may include the use of Account Information, Identification Information, Financial Information, Device Information, Social Web Information, and Geolocation Information.
Create an account connection between your Velox Payments account and a third-party account or platform.
Customize, personalize, measure, and improve our Services and the content of our website.
Track and allocate loyalty points and referral rewards.
If you elect to share your Geolocation Information, we will use this information to enhance the security of the Services, and we may use this information to provide you with location-specific options, functionality, offers, advertising, search results, or other location-specific content.
Send you updates about new products and services that we are offering to customers.
Compare information for accuracy and verify it with third parties.
Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.
When you give us consent
Perform other duties as required by law.

8. How is User Data Transferred and Stored?

The Company prioritizes the security of your personal data, employing physical, electronic, and administrative measures to safeguard it from accidental loss and unauthorized access, use, alteration, and disclosure. Information provided by Users is stored behind firewalls on secure servers, with any payment transactions encrypted using SSL technology.

User responsibility is integral to data safety; each User is accountable for maintaining the confidentiality of their password and is advised not to share it.

The Company securely stores User data on servers leased from a reputable third-party hosting service in the Canada. While efforts are made to protect personal data, the Company cannot guarantee the complete security of information transmitted via the Internet, and transmission is at each User's risk. The Company is not liable for circumvention of privacy settings or security measures on the Resources.

The Company may process, store, and transfer Users' personal data internationally, subject to different privacy laws. In such cases, the laws of the foreign country may grant access to a User's personal data by local governments, courts, law enforcement, or regulatory agencies.

9. Data Sharing and Disclosure: What, When, and Why?

We may share your personal data with the parties set out below for the purposes set out in the table [Purposes for which we will use your personal data] above.

Service providers acting as processors based in the supported African Countries who provide financial services.
Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the supported African Countries who provide consultancy, banking, legal, insurance and accounting services.
Regulators and other authorities based in the supported African Countries who require reporting of processing activities in certain circumstances.
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

What prompts the Company to share data? Certain products, services, and features of the Company require data sharing with other Users or at a User's request.
When does data sharing occur with other Users? Sharing personally identifying information, including User profiles on the Application, is done with other Users.
Under what circumstances does data sharing happen at the User's request? Data is shared with individuals requested by the User, as well as with Company business partners. For instance, if a User requests a service through a third-party partnership or promotional offering, certain data may be shared with those third parties.
How does data become visible to the general public? User-submitted questions or comments on public forums like social media pages may be viewable by the public, including any personal data included.
Who gets informed if an account is operated by someone other than the registered User account owner? Information is shared with the registered User account owner if an account is operated by someone else.
Why does the Company share data with subsidiaries and affiliates? Data is shared with subsidiaries and affiliates to support service provision and data processing.
Which service providers and business partners receive data from the Company? The Company shares data with various entities, including payment processors, identity verification providers, cloud storage providers, marketing partners, research firms, consultants, lawyers, accountants, insurance and financing partners, and third-party vehicle suppliers.
Under what circumstances does the Company share data for legal reasons or disputes? The Company may share personal data if required by applicable law, regulation, legal process, or governmental request. This includes sharing data with law enforcement, government authorities, or third parties to enforce policies, protect rights, safety, property, or in case of a claim or dispute. The Company may also share data during negotiations of mergers, sales, consolidations, acquisitions, or other business transactions.

11. Data Retention and Deletion: What You Need to Know

Why does the Company retain user data? The Company holds user profile, transaction, and other personal data for the duration of a user's account. This is done as long as necessary to fulfil the purposes for which the data was collected, including legal, accounting, or reporting requirements.
Are there exceptions to data retention? The Company may retain information for safety, security, and fraud prevention, especially if an account is deactivated due to unsafe behaviour or security incidents. This prevents the user from opening a new account in the future.
Can users request deletion of their account? Yes, users can request the deletion of their account at any time. The Company deletes data not required for regulatory, tax, insurance, litigation, or legal requirements. Some data, like location, device, and usage data, may be retained for a minimum of 7 years for these purposes.
Are there circumstances where deletion may be challenging? Yes, in certain circumstances like outstanding credits or unresolved claims, the Company may be unable to delete an account. However, once the issue is resolved, the account is deleted as described.
Can users revise or update their information? Absolutely. Users can contact us if they wish to remove, amend, or update information in line with our Policy and applicable legislative and regulatory requirements.
What happens to anonymized data? Under some circumstances, the Company may anonymize users' personal information, making it no longer associated with a specific user. The Company reserves the right to use this anonymous and de-identified data for legitimate business purposes without further notice or consent from the user.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

12. What Are Your Data Protection Rights? A Simple Guide

Being Informed: You have the right to know how we use your data, and this Privacy Policy is here to explain it clearly.
Accessing Your Data: You can ask for a copy of all the data we have about you through a DSAR (Data Subject Access Request), but there are some limitations for privacy and legal reasons.
Correcting Inaccuracies: If you believe your data is incorrect or incomplete, let us know, and we'll make the necessary corrections after verification.
Deleting Your Data: You can request the deletion of your personal data under certain circumstances, though legal requirements might prevent complete erasure.
Opting Out of Marketing: Adjust your Communication Channels in your Settings to stop us from processing your data for marketing purposes.
Objecting to Processing for Legitimate Interests: If we're using your data for 'legitimate interests,' you can object. However, if there's an overriding legal reason, we may not comply.
Restricting Data Usage: Ask us to suspend using your data for reasons like accuracy verification or retaining it for a legal claim.
Data Transfer: If regulations allow, we'll provide your personal information in a readable format upon request.
Withdrawing Consent: You can withdraw your consent anytime.

If you wish to exercise any of the rights set out above, except the right to lodge a complaint with the relevant authority, please contact our DPO.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

To exercise any of these rights, kindly send an email to us at compliance@veloxpayments.com. During this process, we may request proof of your identification to ensure the secure handling of your request and verify your identity.

What we may need from you

Glossary

LAWFUL PROCESSING

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
a. If you want us to establish the data's accuracy.
b. Where our use of the data is unlawful but you do not want us to erase it.
c. Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
d. You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Right to lodge a complaint with the relevant authority if you have any complaint about how we process your personal data.

13. What are my rights under the UK and European Data Protection Law?

You have the right to request a copy of all the information we hold about you and to ask us to correct any inaccurate personal information concerning you. We may in some circumstances need to check that what you have told us is accurate and require a form of identification.

You have the right to ask us to delete your information, to stop processing it or to restrict our processing of it. However, we may not be able to do so immediately if we have a lawful reason or a legal or contractual obligation to retain the information or continue the processing. We will notify you if this is the case. Where you have given consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the details at the bottom of this policy. You have the right not to be subjected to automated processing of your data in a way which will have a material impact on you. We do not use automated processing, also have the right to make a complaint to the Information Commissioner’s Office – the supervisory authority that handles data protection law in the UK.

You can contact them at:
https://ico.org.uk/make-a-complaint/
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Email: icocasework@ico.org.uk
Telephone: 0303 123 1113 (local rate) or 01625 545 745 (national rate)

14. What are my rights under Canadian Data Protection Law?

Under Canadian Data Protection Law we must make sure your personal information is accurate and complete. You have the right to ask us to correct any inaccurate personal information concerning you. You have the right to ask us to make sure your data is complete. You have the right to access your personal information, however, there may be some instances where we can't do this.

Where you have provided your consent for any processes, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the details at the bottom of this policy.

You also have the right to make a complaint to the Privacy Commissioner – the supervisory authority that handles data protection law in Canada. You can contact them at:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec
J8X 0A8
Telephone: Phone: (819) 994-5444

15. How Long will we keep your personal information for?

We take every reasonable step to ensure that your personal information is only retained for as long as it is required for the purposes set out in this Policy. Therefore, we will only keep the information we collect about You for as long as required for the purposes set out above, or as required to comply with any legal or regulatory obligations to which we are subject. This will involve us regularly reviewing our files to check that information is accurate, up-to-date and still required.

The period for which we will retain information about You will vary depending on the type of information and the purposes that we use it for. In general, unless applicable law requires a longer retention period, we will keep our records for as long as you are our Customer and for 7 years after the end of your relationship with us.

For more details of the retention periods we apply to your personal information please contact compliance@veloxpayments.com

16. Understanding Cookies & Usage

This website employs cookies to enhance your experience. We personalize content and ads, offer social media features, and analyse traffic. Information about your site usage is shared with our social media, advertising, and analytics partners, who may combine it with data you've provided or collected from their services.

Cookies, small text files, optimize website efficiency.

Per legal requirements, we may store strictly necessary cookies on your device. For other cookie types, your permission is required.

We may also allow third parties to provide audience measurement and analytics services, serve advertisements on our behalf across the Internet, and track/report on their performance.

You can configure your browser to reject or remove cookies. However, disabling cookies may affect certain Site features.

17. Policy Updates

In our commitment to enhancement, this Privacy Policy may be periodically updated as the Services progress. Revised versions will be posted on the website and the Velox app.

In the event of significant alterations to personal information usage, we will notify you through announcements on our mobile application, website, or via email. It is your responsibility to regularly review this privacy policy, as users are obliged to adhere to any changes posted after their initial use of the Services.

18. How to contact us

If you have any questions or concerns about how we use your information or want to exercise your rights, you can contact us at:

Email: compliance@veloxpayments.com

Phone: 647-9097-294

33 Booker Dr, Ajax, Toronto, Ontario, L1Z0H4 , Canada, Registered with FINTRAC number M22769793