Security and Safety

FAQs

Everything you need to know about Velox Payment

What identification documents can I use to verify my identity?

If you live in the U.K, you can verify your account using a UK government-issued identity card. Examples are:
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1. U.K residence permit
2. U.K driver’s license
3. British passport
4. Biometric Residence Permit (BRP)
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If you live in Canada, you can verify your account with any of the following Canadian government-issued identity cards. Examples are:
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1. Canadian driver’s license
2. Residence permit
3. Canadian passport
4. Provincial card

How do I sign up on the Velox App?

Download the Velox App on the Google Play store and App Store and provide details such as your name, address, email address and phone number. Please note that Velox only supports users in Canada currently.

What is the fee to transfer money with Velox?

Money transfer on Velox is completely free. There are no hidden charges or fee.

Is there a limit to how much I can send?

Transaction limits vary based on where you are sending money to and from. Click here (the link takes them to a contact us form) for more information on transaction limits. Note that you will need to complete your KYC verification, to access maximum daily transaction limits.

Which countries do you operate in?

We are launching in Canada very shortly, with other countries soon.

What type of account is my Velox Account?

Your account is a Virtual account that holds e-money. E-money is defined as an electric alternative to cash. On receipt of money into the velox ecosystem, you will be issued with an equivalent value of e-money to undertake operations within the velox ecosystem.

How do I keep my account secure?

We do everything we can to keep your money safe. We ask you do the same by keeping your security details safe. We encourage you to disguise or protect them should you write them down. You should not disclose your security details with anyone.

Security and Safety

What type of account is my Velox Account?

Your account is a Virtual account.

How do I keep my account secure?

We do everything we can to keep your money safe. We ask you to do the same by keeping your security details safe.

We encourage you to disguise or protect them should you write them down. You should not disclose your security details to anyone.

Velox will not ask you for your card information or login details.

How secure is the Velox platform?

The Velox platform is safe and secure, our facial verification login, encrypted platform, and fraud monitoring tools keep your personal and transaction information safe and secure.

Account security and safety

If you ever have any reason to believe your account has been compromised, reach out to us at support@veloxpayments.com

How do I reset my password?

When prompted for your password, if it is incorrect, you will see a button to reset your password via your registered email.