Loyalty Points

FAQs

Everything you need to know about Velox Payment

What identification documents can I use to verify my identity?

If you live in the U.K, you can verify your account using a UK government-issued identity card. Examples are:
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1. U.K residence permit
2. U.K driver’s license
3. British passport
4. Biometric Residence Permit (BRP)
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If you live in Canada, you can verify your account with any of the following Canadian government-issued identity cards. Examples are:
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1. Canadian driver’s license
2. Residence permit
3. Canadian passport
4. Provincial card

How do I sign up on the Velox App?

Download the Velox App on the Google Play store and App Store and provide details such as your name, address, email address and phone number. Please note that Velox only supports users in Canada currently.

What is the fee to transfer money with Velox?

Money transfer on Velox is completely free. There are no hidden charges or fee.

Is there a limit to how much I can send?

Transaction limits vary based on where you are sending money to and from. Click here (the link takes them to a contact us form) for more information on transaction limits. Note that you will need to complete your KYC verification, to access maximum daily transaction limits.

Which countries do you operate in?

We are launching in Canada very shortly, with other countries soon.

What type of account is my Velox Account?

Your account is a Virtual account that holds e-money. E-money is defined as an electric alternative to cash. On receipt of money into the velox ecosystem, you will be issued with an equivalent value of e-money to undertake operations within the velox ecosystem.

How do I keep my account secure?

We do everything we can to keep your money safe. We ask you do the same by keeping your security details safe. We encourage you to disguise or protect them should you write them down. You should not disclose your security details with anyone.

Loyalty Points

What is the loyalty points program?

Our loyalty program rewards you for using our platform. You earn points every time you send money, and these points can be redeemed. The perks available for each levels is listed in the app.

How do I earn loyalty points?

You automatically earn points on every transfer you make. The more money you transfer the more points you earn.

How can I redeem my loyalty points?

You can redeem your points within the app under the “Loyalty & Rewards” section.

Do loyalty points expire?

Yes, loyalty points expire after 12 months if unused. We recommend redeeming them regularly to maximize your benefits.

Can I transfer my loyalty points to another user?

At this time, loyalty points are non-transferable and can only be used by the account that earned them.

Do I get extra points for moving through the levels?

No, the levels are there to help you know what perks are available.

How do I know what level I’m on?

To see your loyalty points/levels, Log in to the app, click rewards, and swipe through the points to see your progress.

Are there bonus points for referrals?

Referral bonuses may be introduced as part of future promotions. Keep an eye on announcements.

Will the loyalty program be available in all countries?

Yes, the program will be available for all users.