General

FAQs

Everything you need to know about Velox Payment

What identification documents can I use to verify my identity?

If you live in the U.K, you can verify your account using a UK government-issued identity card. Examples are:
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1. U.K residence permit
2. U.K driver’s license
3. British passport
4. Biometric Residence Permit (BRP)
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If you live in Canada, you can verify your account with any of the following Canadian government-issued identity cards. Examples are:
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1. Canadian driver’s license
2. Residence permit
3. Canadian passport
4. Provincial card

How do I sign up on the Velox App?

Download the Velox App on the Google Play store and App Store and provide details such as your name, address, email address and phone number. Please note that Velox only supports users in Canada currently.

What is the fee to transfer money with Velox?

Money transfer on Velox is completely free. There are no hidden charges or fee.

Is there a limit to how much I can send?

Transaction limits vary based on where you are sending money to and from. Click here (the link takes them to a contact us form) for more information on transaction limits. Note that you will need to complete your KYC verification, to access maximum daily transaction limits.

Which countries do you operate in?

We are launching in Canada very shortly, with other countries soon.

What type of account is my Velox Account?

Your account is a Virtual account that holds e-money. E-money is defined as an electric alternative to cash. On receipt of money into the velox ecosystem, you will be issued with an equivalent value of e-money to undertake operations within the velox ecosystem.

How do I keep my account secure?

We do everything we can to keep your money safe. We ask you do the same by keeping your security details safe. We encourage you to disguise or protect them should you write them down. You should not disclose your security details with anyone.

General

What is Velox?

Velox is a digital cross-border financial service platform allowing you to make fast, affordable international money transfers and receipts at the most competitive exchange rates. Our platform enables straightforward money transfers between Canada and Nigeria (more countries coming soon); each transaction is instant, secure, and fee-free. Velox is regulated by the Financial Transactions and Reports Analysis Centre (FINTRAC).
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Get going by downloading the app from either theApple Store or the Google Play Store!

What is different about Velox?

We are a customer-focused brand!

Velox is committed to giving friends and families the best customer experience at the most affordable rate. We give our customers access to a transparent platform and ensure they understand everything we offer.

Our customer support channels are open (24/7) to chat with you, and our support agents are happy to help 8 am - 6 pm (Eastern Time)