African countries

FAQs

Everything you need to know about Velox Payment

What identification documents can I use to verify my identity?

If you live in the U.K, you can verify your account using a UK government-issued identity card. Examples are:
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1. U.K residence permit
2. U.K driver’s license
3. British passport
4. Biometric Residence Permit (BRP)
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If you live in Canada, you can verify your account with any of the following Canadian government-issued identity cards. Examples are:
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1. Canadian driver’s license
2. Residence permit
3. Canadian passport
4. Provincial card

How do I sign up on the Velox App?

Download the Velox App on the Google Play store and App Store and provide details such as your name, address, email address and phone number. Please note that Velox only supports users in Canada currently.

What is the fee to transfer money with Velox?

Money transfer on Velox is completely free. There are no hidden charges or fee.

Is there a limit to how much I can send?

Transaction limits vary based on where you are sending money to and from. Click here (the link takes them to a contact us form) for more information on transaction limits. Note that you will need to complete your KYC verification, to access maximum daily transaction limits.

Which countries do you operate in?

We are launching in Canada very shortly, with other countries soon.

What type of account is my Velox Account?

Your account is a Virtual account that holds e-money. E-money is defined as an electric alternative to cash. On receipt of money into the velox ecosystem, you will be issued with an equivalent value of e-money to undertake operations within the velox ecosystem.

How do I keep my account secure?

We do everything we can to keep your money safe. We ask you do the same by keeping your security details safe. We encourage you to disguise or protect them should you write them down. You should not disclose your security details with anyone.

New Transaction Legs to African Countries

Can I now send money to Kenya, Tanzania, Senegal, and Ivory Coast?

Yes! We have added these new countries, allowing you to send money seamlessly to different beneficiaries.

When will I be able to send money to Ghana and Uganda?

Ghana and Uganda will be available soon! We expect to launch these corridors in the coming months. Follow our social media pages for updates.

What happens if I send money to the wrong recipient by mistake?

Before confirming any transfer, please double-check your recipient information. There is no assurance of a reimbursement for transactions made to the incorrect account. To start a reversal, you would need to get in touch with your beneficiary. Please inform our support team as soon as you find you've sent money to the wrong account for further support.

What payout methods are available for these new countries?

Payout methods vary by country but typically include mobile wallets, bank deposits, and cash pickups. Specific options will be visible in the app when you initiate a transfer.

How long does it take for transfers to be completed?

Transactions are processed within minutes, but bank transfers may take longer depending on the receiving bank’s processing times.

Are there any fees for sending money to these new countries?

There are no fees attached to these transactions.

What exchange rates apply for these new corridors?

We offer competitive exchange rates that you can view in real time before making a transaction.

Do I need to provide additional verification to send money to these new destinations?

If your account is verified, you can start sending immediately. You will receive a prompt within the app if additional verification is needed

Can I swap between all the wallets I create on the app?

No, you swap between your designated country wallet and the African country of choice and back only.

Do you have customer support available in these new countries?

Yes! Our support team is available to assist customers in Ghana, Tanzania, Senegal, Ivory Coast, and Uganda. You can contact us via email asupport@veloxpayments.com.