Account Setup

FAQs

Everything you need to know about Velox Payment

What identification documents can I use to verify my identity?

If you live in the U.K, you can verify your account using a UK government-issued identity card. Examples are:
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1. U.K residence permit
2. U.K driver’s license
3. British passport
4. Biometric Residence Permit (BRP)
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If you live in Canada, you can verify your account with any of the following Canadian government-issued identity cards. Examples are:
‍
1. Canadian driver’s license
2. Residence permit
3. Canadian passport
4. Provincial card

How do I sign up on the Velox App?

Download the Velox App on the Google Play store and App Store and provide details such as your name, address, email address and phone number. Please note that Velox only supports users in Canada currently.

What is the fee to transfer money with Velox?

Money transfer on Velox is completely free. There are no hidden charges or fee.

Is there a limit to how much I can send?

Transaction limits vary based on where you are sending money to and from. Click here (the link takes them to a contact us form) for more information on transaction limits. Note that you will need to complete your KYC verification, to access maximum daily transaction limits.

Which countries do you operate in?

We are launching in Canada very shortly, with other countries soon.

What type of account is my Velox Account?

Your account is a Virtual account that holds e-money. E-money is defined as an electric alternative to cash. On receipt of money into the velox ecosystem, you will be issued with an equivalent value of e-money to undertake operations within the velox ecosystem.

How do I keep my account secure?

We do everything we can to keep your money safe. We ask you do the same by keeping your security details safe. We encourage you to disguise or protect them should you write them down. You should not disclose your security details with anyone.

Account Setup

What identification documents can I use to verify my identity?

The first step in signing up on the Velox app is to ensure that the name used for account registration is the same as the one on the identification document you submit.

If you live in Canada, you can verify your account with any of the following Canadian government-issued identity cards. Examples are:

A valid Canadian passport
A valid full or provisional Canadian driver’s license
A valid Permanent Resident Card
A valid Canadian work permit (a government-issued ID with a photo should accompany this)
A valid Canadian study permit (a government-issued ID with a photo should accompany this)

If you live in the UK, you can verify your account using a UK government-issued identity card. Examples are:

A valid UK passport
A valid full or provisional UK driver’s license
A valid Biometric Residence Permit (BRP) or an eVisa
A valid EU/EEA Passport.

Why do i need to complete a KYC verification?

As part of our commitment to maintaining compliance standards, we implement the Know Your Customer (KYC) process in all the countries where we operate. This process is essential for regulatory compliance and is mandated by law. These regulations require us to keep accurate and up-to-date records of client identities and to conduct ongoing monitoring to identify suspicious transactions.

The KYC mandate prevents financial fraud, identity theft, and money laundering. It assesses and monitors customer risk while verifying clients' identities. The verification process is crucial to protecting your funds and adhering to financial laws in the regions where we do business.

How do i sign up on the Velox app?

Download the Velox App on the Google Play store and App Store and provide details such as your name, address, email address, and phone number.

What is the fee to transfer money with Velox?

Money transfer on Velox is completely free. There are no hidden charges or fees.